Professional Services Consultant - Malaysia

Role Description:

Responsible for the implementation of a suite of software and SaaS solutions, customer assessment, project scoping, configuration, installation, training, testing, production switch over, project go-live, documentation and reporting.  The role involves business analysis, and technical consultation throughout the project lifecycle.

Key Tasks/Duties:

Consultation:

Deliver technical professional services and solutions remotely or on-site
Assess customers’ requirements and business needs, analyze their documents work flow, define business rules, design solutions and document project scope
Install and configure Esker solutions, customize solutions in JavaScript
Deliver customer empowerment through training, successful handover of all required collateral and knowledge to ensure customers/partners use and grow our solutions post project closure.
Perform Project and Customer Management to successfully deliver project outcomes and ensure customers receive maximum value from our products.

Post Sales:

Attend to technical problems pertaining to installations and configurations, features request and issues arising from system bugs
Escalate complex technical problems to 2nd level support and Esker R&D team for resolution and optimal customer satisfaction
Continue to uphold and build the maturity of Professional Services to meet the team’s and the wider organization’s goals
Keep up-to-date the latest development and knowledge of Esker solutions
Keep abreast of evolving customers’ requirements, advocate and identify Esker offerings to expand Esker software footprint

Educational Requirements:

Bachelor or Master degree in Computer Science or Software Engineering

Required Work Experience:

At least 5 years’ experience in software implementations preferably in a software company or system integrator
We are open to hire fresh graduate and provide training upon joining. Fresh graduate with scripting experience and exposure to computer languages will be considered

Technical knowledge:

Good knowledge of ERP logics like SAP, JDE or Oracle (AP, FI, MM) or Accounting software (Sage, Coda, Sun Account) is a bonus
Good knowledge of Java Script or any other scripting language
Knowledge and practical experience of cloud solutions
Exposure with relational databases (Oracle, DB2, SQL Server), Microsoft Windows Server, integration with SAP or other major ERP is a bonus
Basic understanding in the areas of accounting and finance is a plus. 

Other skills & Abilities:

Able to conduct design and requirement assessment workshops and engage effectively with stake-holders
Experience working in a fast-paced environment and handle multiple projects simultaneously
Experience working in a client facing environment
Good communication, relationship building and presentation skills

Internal work relationships

Work with both Asia and Global Professional Services consulting teams on project implementation planning and resourcing, wherever needed
Actively participate in continual improvement of solutions and features with Esker R&D team and share information on field requirements, customer feedbacks and country specific/market intelligence
Work with marketing team to ensure alignment in marketing strategies and campaigns for Esker’s solutions
Work with Customer Experience team on on-going management of customer relationships, loyalty and support

Other Requirements:

Flexible to travel (domestic and/or international) to meet business needs when situation permits. 
Strong analytical and problem solving skills

Languages:

Fluent in English
Mandarin, Cantonese or French is a plus

 

Please send your resume and motivation letter to nola.ting@esker.com with the ‘Professional Services Consultant’ as reference.

Job Location:
Kuala Lumpur
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