Professional Services Consultant - Malaysia
Responsible for the implementation of a suite of software and SaaS solutions, customer assessment, project scoping, configuration, installation, training, testing, production switch over, project go-live, documentation and reporting. The role involves business analysis, and technical consultation throughout the project lifecycle.
Deliver technical professional services and solutions remotely or on-site
Assess customers’ requirements and business needs, analyze their documents work flow, define business rules, design solutions and document project scope
Deliver customer empowerment through training, successful handover of all required collateral and knowledge to ensure customers/partners use and grow our solutions post project closure.
Perform Project and Customer Management to successfully deliver project outcomes and ensure customers receive maximum value from our products.
Attend to technical problems pertaining to installations and configurations, features request and issues arising from system bugs
Escalate complex technical problems to 2nd level support and Esker R&D team for resolution and optimal customer satisfaction
Continue to uphold and build the maturity of Professional Services to meet the team’s and the wider organization’s goals
Keep up-to-date the latest development and knowledge of Esker solutions
Keep abreast of evolving customers’ requirements, advocate and identify Esker offerings to expand Esker software footprint
Bachelor or Master degree in Computer Science or Software Engineering
Required Work Experience:
At least 5 years’ experience in software implementations preferably in a software company or system integrator
We are open to hire fresh graduate and provide training upon joining. Fresh graduate with scripting experience and exposure to computer languages will be considered
Good knowledge of ERP logics like SAP, JDE or Oracle (AP, FI, MM) or Accounting software (Sage, Coda, Sun Account) is a bonus
Good knowledge of Java Script or any other scripting language
Knowledge and practical experience of cloud solutions
Exposure with relational databases (Oracle, DB2, SQL Server), Microsoft Windows Server, integration with SAP or other major ERP is a bonus
Basic understanding in the areas of accounting and finance is a plus.
Other skills & Abilities:
Able to conduct design and requirement assessment workshops and engage effectively with stake-holders
Experience working in a fast-paced environment and handle multiple projects simultaneously
Experience working in a client facing environment
Good communication, relationship building and presentation skills
Internal work relationships
Work with both Asia and Global Professional Services consulting teams on project implementation planning and resourcing, wherever needed
Actively participate in continual improvement of solutions and features with Esker R&D team and share information on field requirements, customer feedbacks and country specific/market intelligence
Work with marketing team to ensure alignment in marketing strategies and campaigns for Esker’s solutions
Work with Customer Experience team on on-going management of customer relationships, loyalty and support
Flexible to travel (domestic and/or international) to meet business needs when situation permits.
Strong analytical and problem solving skills
Fluent in English
Mandarin, Cantonese or French is a plus
Please send your resume and motivation letter to firstname.lastname@example.org with the ‘Professional Services Consultant’ as reference.