Esker Blog
Bring out the best in your business
The current pandemic has turned every aspect of the business on its head. With the disruption of the global supply chain and the economic slowdown, companies’ finance departments are under more pressure to optimise their cash conversion cycle. In a time when liquidity is paramount, collection...
The “swivel chair” concept is a process whereby a worker manually enters the same data into multiple systems. When it comes to modern customer service, this describes the complex environment that most teams use to serve customers. Whether it’s pushing the right info into one system or pulling it...
When you’re a customer service manager you’re responsible for a lot: the loyalty and happiness of your customers, the success and satisfaction of the people on your team, and so much more. But not everyone makes it easy. And with COVID-19 disrupting the world, the service industry was forced to...