Customer Service Software
Answer enquiries, process orders and resolve claims with relevant, responsive customer service — ensuring every B2B interaction is positively memorable.
Deliver the best customer experience possible — every time
Say hello to a future of frictionless transactions. Esker’s Customer Service automation software is equipped with GenAI tools that perform routine tasks associated with managing customer requests, orders and claims so your team is free to engage in work that benefits both customers and your company.
Esker’s Customer Service software suite:
Customer Inquiry Management
Answer emails with speed and clarity via Retrieval-Augmented Generation (RAG) assistance.
Order Management
Digitally process and track any order in any channel or format through one AI-powered interface.
Claims Management
Resolve customer claims efficiently utilising AI-driven data capture and automated workflow.
“We are now able to solve the problem of manually converting product codes provided by our customers, which are rarely the same as our codes. Esker takes care of it by automatically learning the mapping."
Integrated communication platform
Get 100% visibility over
Customer Service processes
Don’t let a customer email slip through the cracks ever again! Esker offers a digital assistant for CS departments, acting as a single pane of glass for all your customer communications.
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Communication
- Clarify & respond through internal chats with coworkers & other departments
- Engage in external conversations with customers & track all conversations
- Standardise communications with the option of personalised templates/answers
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Integration
- Install Esker alongside your existing IT environment
- Facilitate collaboration with:
- The ERP & existing EDI middleware/provider to create orders or credit notes & ensure a smooth flow between Customer Service, Supply Chain & Finance
- The CRM to create cases and ensure sharing of information with the Sales team
Solutions suite
Address the biggest challenges facing
today’s Customer Service teams
Esker’s comprehensive suite of solutions improves the B2B customer experience by overcoming challenges faced by CS departments by helping them:
Bridging the processes managed by Customer Service and Accounts Receivable departments, Esker drives added value and efficiency in every phase of the order-to-cash cycle.
Our partners
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